Need help from business or tech gurus!

Broknbusted · 08-17-2012, 12:42 PM

Can someone suggest a program that would allow me to do the following:

1- Initialize customer order intake.
2- Schedule tasks
3- Re-assignment of tasks (if person handling the task is finished with their part then he/she should be able to assign the task to others)
4- Input of scanned documents i.e. Order, Letters, Price Quotes etc. so that all they could all go to customers profile.

I am looking to mainstream how we are doing it now and allow for it all to be accessible by anyone at anytime from any location. Suggestions?!?!

ARSaint · 08-17-2012, 12:52 PM

We use a program called Selltis that is customized to our needs. It can be customized for any industry. Ours has stages for proposals that once I finish my part, it sends them a message that the next stage is ready. It keep history of all work done through out the process. We use it mostly for a Sales tool. It is accessed via internet with log in information. The company is based out of Mandeville, LA. The company I work for is very large. 5B annually. I am not sure what the cost is but it may be worth checking out. PM me if you want more info.

dgrant · 08-17-2012, 12:56 PM

1.SQL Database with html/ASP based front end. 2. MS Project --> sharepoint ---> Outlook 3. See #2 4. File Screening in server 2008 as part of File system Resource Manager installed. There is some tweaking to be done to make it work with OCR technology, but I hear it can be done. I hope that helps you. Good luck!

robsmith32 · 08-18-2012, 11:50 AM

~100k i'll write you a custom one. 60k a yr i'll support it/ enhance it..

otherwise remedy is a tool most big corp use that is customizable. That would end up probably costing a lot more. Vantive was a decent ticketing system back in the day.

as far as bang for buck, i'd go mysql with web front end.

Jimbo · 08-18-2012, 08:50 PM

Remedy/mysql/nosql. Tech talent costs money.