Directv early cancellation fee? (1 Viewer)

[bonnjer]

Anybody here work for Directv or have experience with cancellation?

I've had it since August 2006, same original receivers, never been upgraded or replaced. I have always maintained more than the basic programming. I actually went up one level on the package and added Starz. I did use Movers Connection a couple of months ago, but nowhere in the terms and conditions does it say anything about affecting the commitment period.

I am trying to make sure that I am free of my original commitment and was hoping someone could help so that I don't have to get on the phone (I hate calling). Thanks.

 

[Eeyore]

two year commitment. It sounds like you should be fine. The new dish may have cost you though.

 

[bonnjer]

two year commitment. It sounds like you should be fine. The new dish may have cost you though.

No new dish was installed. There was a Directv dish already in place and I just brought my receivers along.

 

[Boudro]

You should be good. But then again, it's Directv so ya never know.

 

[bonnjer]

Update:

Just called and spoke with a CSR. Her words, "I'm showing that you are no longer under commitment with us."

Very nice...Dish Network and local channels, here I come.

 

[bclemms]

I also just switched to Dish.

I've had DTV for 6 years. I haven't renewed a contract and they actually got really good with customer service over that period until the economy got bad again.

I cancelled the Sunday Ticket back in July but still was charged for it. I called and cancelled it again in August and was supposed to get a credit back. Then I get my bill in again in September and was charged a third time for a total of $150. This time I called and tried to cancel but they said I couldn't cancel since the season had already started without losing the $150 I put in.

So then I called back to cancel directv all together. The person offered free HBO, Showtime and Stars for 3 months and offered to knock $15 a month off of my bill for 6 months but refused to refund the $150 I put in. I don't want HBO, Showtime or Stars and $15 x 6 < $150. Plus I cancelled twice previous to the season so they really just ****** me off.

After I cancelled the service they informed me they still couldn't refund the $150 for the Sunday Ticket, not even at a pro-rated cost so they could try to keep me as a customer but instead just lost me as a customer for life.

I opted to lease the equipment from Dish and pay a one time $99 fee just to not have a contract because these companies are so damn shady.



The Red Zone channel is the single biggest reason I bought the ticket. That channel is so worth $200 a year but now that the NFL network is offering it for $1.99 I don't need directv. Plus Directv is pretty much the only major cable/satellite company that doesn't offer The Red Zone channel because they want people to buy the Sunday ticket to get it.

With Dish I get all my locals in HD including the Saints games which I couldn't get in HD on my off air antenna. Plus I get several other Fox channels to watch other games in HD. I also get the red zone channel and NFL network. On top of it all I am paying about $15 less a month for the same channels on Directv.

ATT
Sprint
Directv
Time Warner
Cox
Dish

And any other TV, phone provider can burn to the ground and the world would be a better place. These companies think that is better to pay our government to get laws passed in order to gain market share instead of trying to get customers by providing a better service and our elected officials don't mind taking their money to oblige.