Does Turbotax suck for everybody?

My dad is using turbotax to file for his taxes. Everytime he goes to efile he gets the error code: 67186407. Then it tells him to update, although he has the most updated version. He can send them feedback, but that is it. :1zhelp:
I traced the error code and turbotax says it a problem on my end, which for the sake of me, I cannot trace. I've done everything they list on their site and it's ********. I'm sure it is just most likely their servers which are overloaded.

Same thing happened to me.