at what point do you walk outta the restaurant? [mod edit title]

please....those guys are amateurs at bad service...

The wife and I went out to eat last week. I ordered one of their appetizer combos for my meal, and she ordered the soup and salad. My combo comes out, and the runner looks at my wife and says "what did you have?" She says "soup and salad." The runner says, "ok, let me go get it."

A few minutes later, our waitress passes by, and we ask about her soup and salad. her response is "When the entrees are ready, the runners bring them out. It's not like I didn't bring it to you."

A few minutes later, my wife goes to the hostess stand, and asks for a manager. The hostess asks what's wrong, and my wife tells her. She says she'll get the manager. A few seconds later, the waitress passes the hostess. The hostess stops the waitress and tells her that we haven't gotten our soup and salad yet. She says, "I'll go check on it." Then, she walks to the next table over, and tells them about the specials, and takes their drink order. She doesn't say a word to us.

The manager comes over, and we explain the situation. The manager says, "I'll take care of it." She goes to the back and returns iwth my wife's soup.

A few minutes later, the waitress comes with my wife's salad, looks down at her soup and says, "Oh..she already brought it?" NOTE: There is no salad or salad plate on the table. My wife simply says, "Yeah, I already ate it."

We got the bill. The manager had taken the soup and salad off. But, neither the manager nor the waitress ever apologized for the problem. So, I gave the manager my debit card, and when she returend, I simply wrote "are you kidding??" In the spot for tip.