Cox has some of the worst customer service, bar none, that I have ever seen. My company in Baton Rouge uses them for business internet and phone. The 3 year contract expires in October and cannot get here fast enough. I have made numerous requests to speak to my rep about various things, including October's expiration. I have never gotten so much as a phone call or email back. At one point it took nearly 3 months just to get simple analog lines put in place for a fire alarm. I complained, and I was put on the special "Customer Retention" rep, and now I can't even get him on the phone.
They're being replaced in October with Windstream.