Cable (cox) out in New Orleans?

Im in the lafayette area, and I only have net, so its probably a bit different.

I've gotten used to completely bypassing phone support. i do all the basic reset drills before hand so i can call in and pretty much forward myself through the call to the point where i can get a service tech out.

Every service technician I've dealt with in the Lafayette area has been professional and knew what he was talking about (possible I'm just lucky there), and its so much easier to talk to them in person vs trying to deal with a tech/customer support "guru" reading from flip cards.

It also helps that my neighbor is a COX tech , and he comes to me all the time for car mechanical/electrical advice, so i always hit him up for my internet troubles :V