Subaru has had a lot of success lately. Sales are way up for them so I bet some dealers will get to where they don't want to deal as much. Honestly, I love Subaru. If there was a dealer nearer to me than Jackson, MS I would have gotten a Legacy.
I ruled them out while in Louisiana for the same reason. Had 1 dealer within 100 miles there while there are 13 within 100 here. I'm going from an Impreza hatch to an XV for the ground clearance and EyeSight collision avoidance among other things. Wish they had a fuel efficient turbo option, but aside from that I like both vehicles.
Hopefully your dealer provides at least some kind of compensation. You'd think they would offer some solution to avoid bad reviews.
Lost in this thread is what car you purchased and how you like it.