Woman bumped from flight, misses 10K dream cruise

guidomerkinsrules said

which is all fine and good - the problem comes when you and BHM and the others who take up for corporations over people (even though you are one) is that you deride the woman for being upset
she's super excited about her trip, gets to the gate, gets screwed, gets super sad - how should she respond to her corporate overlords? she should thank them for taking her money and not supplying the service they implied?
it's absurd

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Did they get her there? Then they provided the service they implied. Yes it is her fault for not planning ahead and allowing for unforseen circumstances. If her flight would've gotten cancelled due to a mechanical failure (which is far more likely to happen) , then she would still be upset and late for her poorly planned "dream vacation".

In short, could it be better? Sure it can always be better, unless you have a 100% satisfaction success rate (which is unattainable, you will always have unsatisfied customers no matter what).