Woman bumped from flight, misses 10K dream cruise

Flights are delayed for numerous valid reasons, inclement weather, mechanic problems, etc. Needing to transport employees is not a valid reason IMO, and telling the lady she didn't have a valid ticket just shows that they really didn't give a ****. There is no real competition, so they can get away with pretty much whatever they want. In my industry, other than meeting safety codes and legal obligations, we have to try to make sure the customer is satisfied, or they'll call another company. The airlines could use a bit of that reality.