Woman bumped from flight, misses 10K dream cruise

guidomerkinsrules said
^ so we get less than we pay for and should be cool with that?

No your getting exactly what you pay for.

In the restaurant industry you are paying for the food, not the reservation.

At the doctor's office you are paying for the service provided, not for them to keep your appointment time.

In the airline you are paying for them to get you from point A to point B, not for them to guarantee you a certain time.