Woman bumped from flight, misses 10K dream cruise

soggymoss said
No your getting exactly what you pay for.

In the restaurant industry you are paying for the food, not the reservation.

At the doctor's office you are paying for the service provided, not for them to keep your appointment time.

In the airline you are paying for them to get you from point A to point B, not for them to guarantee you a certain time.

You're being obtuse.

The airline sells you a ticket with a price and a series of gate numbers, seat assignments, times and dates. You buy the ticket with an expectation that when you have a seat assignment and are boarded onto the plane that you are, in fact, going to your destination.

Everyone except the stupidest among us knows that weather or mechanical issues can wreck a schedule, but those dates, seat assignments, times and other details are very specific.

The airlines know exactly how many seats are on each plane. They have every right to make a profit and run their business, but it's just not reasonable for them to do what they've been doing and it's flat out silly that you would defend them for hitting people with strollers, busting customer's faces and otherwise denying their customers the seats they paid for.

If I have a ticket with my name on it and a seat assignment and they can't fly me to my destination then they need to pay me or someone whatever it takes to make the problem go away.