Popeye's Chicken Sandwich

Rickboy said

I had the Popeye's sandwich last night. Not bad, not bad at all.

To me, the problem with Popeyes has never been their menu but the inconsistency with the quality of food prep and customer service. Sometimes you'll find a decent location other times it's absolute crap.

Chick-fil-a is the polar opposite of that. Most locations are decent and it just goes up from there. I don't eat at Chick for the food. The food is good but it's the service that keeps me coming back. I think it is genius that Chick is setup so that franchise owners are almost always working at the location they own. IMO that does a lot to insure quality service.

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Exactly, the sandwich is good but the food quality has never been their issue.

There are some Popeye's that are fantastic. There are others that are, by far, the worst run restaurants in the country. The customer service is slow, rude and the stores are nasty. It just takes 1-2 really bad customer experiences to lose a customer for life and they have a large number of stores serving some really sheetty experiences in mass.

I'm not a ChickfilA fan either. I just don't get the hype and find their customer service is what drives the business. I find ChickfilA high quality, clean, super fast service but the flavor is just meh and it's salty.

But if I have to choose between the two it's ChikfilA every single time because I don't trust Popeyes not to waste an hour of my time and serve a good tasting meal that is dirty or has spit on my sandwich. If Popeyes could just fix the bottom 20% of stores they would take a huge amount of market share.