see, this seems so foreign to me as a customer -
I don't want to pay for food that's not good. The "service" will get me to come back to a place with good food. But good service isn't going to get me to come back for meh or bad food. And really good food will get me to come back even if service isn't good.
I can't think of one time, ever, where I've been at a restaurant and eaten a totally underwhelming or bad meal and felt satisfied because the waiter was nice and the place was clean. Much less, to go back.
But I can think of a lot of times when I've eaten at a dirty hole in the wall with crappy service and loved the food. And gone back.
Maybe Chick-Fil-A has stumbled on something that people want, then. Serve mediocre chicken but be really nice while doing it and people will come back. And they clearly do.
I am clearly not their target demographic.
My grandmother would slap the hell outta me. Make me kneel on rice for the slightest provocation. But I kept going back to her house... because that rice dressing, man. Damn.