What if my mover won't deliver my goods?
If you have paid the mover 110% of the
non-binding estimate or
100% of the binding estimate and the mover fails to deliver your goods, they have violated the Federal regulations for the protection of household good shippers. You should
file a complaint online or call 1-888-DOT-SAFT (1-888-368-7238).
What if my mover increases the agreed price?
If the mover increases the price after loading the truck, you are not required to pay more than 100% of the
binding estimate or 110% of the
non-binding estimate. The mover is required to bill any additional charges 30 days after delivery of your goods.
What if my mover disappears with my possessions?
You should
file a complaint online or call 1-888-DOT-SAFT (1-888-368-7238). You may also contact the
State Attorney General's [external link] office or appropriate enforcement agency in your state.