Season-Ticket Renewals--Accessing Account Credit

Some with season tickets may have missed it, but the invoice for season-ticket renewals shows at the very bottom in small print that to use the account credit (from the 2019 playoff payment) for 2020 season tickets, one must contact the Saints by telephone. Why there is a need to call to apply the account credit to a season-ticket renewal makes no sense. This should be done automatically or, at the very least, through the website electronically.

However, the rest of the story is trying to contact the Saints ticket office by telephone. Good luck. I tried yesterday twice, both times leaving a call-back number. Never received a call. I tried again early this morning. When I called, I was number 11 in line. The line moved relatively quickly--but then I was somehow number one in line for nearly 20 minutes!

This is a waste of time, and somebody in the organization messed up badly. To those needing to make the call to get credit for what you paid last year, good luck. I await the next email survey from the team.