How did they not know that the medical staff was awful? Anyone with inside knowledge of the medical community in this area knew the main doctor was awful.
This is uninitiated speculation on my part, but was it because the doctor had a relationship with or was an employee of Oschner? That partnership (like the weird relationship the team has with the Catholic Church) seems to have done more harm than good for this organisation.
My impression is that Payton's treatment of Breaux was pretty unfair too, even if he was unaware of the misdiagnosis at the time. I mean, Breaux was a guy who came back from a serious spinal injury that at one stage threatened his ability to walk. It was such a remarkable story. If he said he was hurting and could not practice, surely he deserved the benefit of the doubt with that track record.
Coach might have been in a bad place personally at the time but there really is no justification for such sustained hostility/workplace bullying in a modern organisation. Hopefully this episode changed his attitude and perspective.