Tickets on 11/15 vs SF

I only received an allocation of half of my tickets as well. I also don't know the breakdown of charges etc. I'll be calling them tomorrow.
I got tickets for the 49ers game and I called today to ask what the face value was. I was told $148. I asked why it was more expensive than my price per seat per game. They said that's the face value if tickets were purchase individually and told me the amount deducted from my credit would be per seat per game price (in my case $132). I probably asked him the question 5 times just to make sure I heard it correctly, but he said the "face value" of the tickets is not what gets deducted from your credit. The actual "cost" is what you paid for the season divided by how many seats you have divided by 10 games.