Yeah, I've only ever heard of 2 problems with Ecobee. The first, people who try to install it themselves and don't know what they're doing. I got my tech straight from Ecobee and he said this was usually their issue. The second, is people thinking that there's a little oval piece of peel away plastic on the face of the thermostat itself. That's actually a room sensor, he said you'd be surprised how many people sit there and scrape it away despite it resisting being peeled.