Starbucks at it again

This is an important part of the discussion that should be had, in a good way. Many of us don't understand unconscious bias, of which you should never feel guilty (it's environmentally installed and behaviorally reinforced.

But we also all have a duty to do a little more "standing in the shoes of the other person" because we don't realize the effects of even largely well-meant behavior. Part of the justice and equality we all deep down want to achieve will require us to undo some of this wiring so many of us have.
I'll be honest, this is the very first time I've heard or seen anyone state that we should never feel guilty for unconscious bias or microaggression.