as fsr as food under the heat lamp, the few times I've been, I've never seen food sit under the heat lamp. heck when my wife got one she had to wait for her number to be called, there was a wait for the brisket and pulled pork. I haven't eaten one, so I can't vouch for the taste, or lack there of..
I agree and disagree. They had really good sliced brisket sandwiches but they have slipped very far in quality control with rapidexpansion. The last two sandwiches I got were so bad I won't eat them any more.