ticket refund

Do yourself a favor and cancel those tickets. I did it years ago and it was the best thing I've ever done. I can still see the game just fine (in many cases better than in person) And I don't have to deal with things like you describe here, along with the absolutely excessive cost of parking/food/beer, etc. I know it's not the insight you were looking for, but it's the best I have.
I have to agree with you.

I enjoyed it and had the time of my life from '03 to '10 when I had my tickets in the terrace. When prices went up to pay for Dome renovations for Super Bowl 47 (the one when the lights went out), I had to bail. Just didn't fit my budget anymore. Since then, I've just gone on Ticket Exchange in about July or so and picked the one game I knew I wanted to make. It's much cheaper that way.