I've said it before and I'll say it again. If you're in a Popeyes thread on a Saints board talking about Chick-fil-a, you should move to Atlanta and become a Falcons fan.
Popeyes could learn a ton about good customer service from CFA. I'll take Popeyes for taste, but service and food quality probably go to CFA.
This has zero to do with my sports team or locale. It has to do with being a customer and holding the company to task for a mgmt problem which is holding them back from being more dominant.
If they had mgmt like Raising Cane's to get service and quality issues sorted out, they'd probably put a few CFA locations out of business.