Popeye's Chicken Sandwich

Tapxe said

Popeyes could learn a ton about good customer service from CFA. I'll take Popeyes for taste, but service and food quality probably go to CFA.

This has zero to do with my sports team or locale. It has to do with being a customer and holding the company to task for a mgmt problem which is holding them back from being more dominant.

If they had mgmt like Raising Cane's to get service and quality issues sorted out, they'd probably put a few CFA locations out of business.

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Yep, the difference is the consistency. I can go to just about any CFA store and you'll get the same quality customer service and food as any other one, so you'll rarely leave there without getting what you expect. On the other hand, here in my area, there are 3 Popeyes within 5 minutes and while the chicken itself is superior from a taste standpoint most of the time, I've had overcooked or incorrect orders, long, slow lines, and meh service there. And the quality across the 3 stores isn't very consistent.

In any case, I don't eat out very often anymore, and haven't for a few years, so it's not really that big a deal. Only reason the thread was bumped back up is because McDonald's is trying to up their game and isn't really succeeding, apparently.