One quibble on the bolded part.
I know you meant to highlight that C19 was a novel virus, unknown until it began doing damage but there absolutely WAS a playbook on how to handle viral outbreaks. That playbook was thrown away because leadership at the time froze in crisis and decided to pretend nothing was happening.
And that's a fact. Kind of. They threw out the playbook before this when they were cleaning house. The denial of facts from the head burying ostrich-like leadership was astonishing. smh.