Man gets sued for taking his vehicle for an oil change

I wonder, did the dealership give the Jeep owner the option of driving/handling the vehicle throughout the entire oil change process? Or was the Jeep owner prohibited from driving/handling his vehicle inside the Service Center?

I wonder, did the dealership give the Jeep owner the option of driving/handling the vehicle throughout the entire oil change process? Or was the Jeep owner prohibited from driving/handling his vehicle inside the Service Center?
Not at a dealership, customers always drop their keys off with the service writer