what is noc (sp?)

yep - he used my pc and logged in with his username on my modem - no problems at all - just change the userid to mine and it won't work

yes - i can check my email while his id is logged in

we never got any kind of error messages

the helpdesk said they would call me in 24-48 hours - which was up about 30 mins ago - the tech gave me his phone number to call monday if they haven't solved the issue by then