Boycott Chick fil a?

Is "what you want" required of their customer "service" reps?

It's said at every location.

I usually answer with "chicken."

They rarely have it.
I usually get "order when ready" or "what can I make for you" after "welcome back to Popeye's". But I never have issues with my order there especially compared to other places. I feel like chicken places have it a lot easier than others. Don't have to deal with no ketchup, no lettuce, add onions, etc. Just what kinda chicken you want and what side?