Insurance questions

El Caliente said
Turns out insurance denied my claim as the damage sustained from the water was caused by the flashing on my roof not being high enough (it’s a weird build).

The roofer isn’t taking any of the blame either as the project manager said “I’m sorry that I didn’t catch that when we built your roof. We can come back out and add the flashing, but it would require us to rebuild that part of your roof, and we only redo roofs, we don’t build homes.”

So a roofing co is saying they don't know how to rebuild a roof??

I'm confused now....did they just reroof and missed the flashing install or rebuild your roof ( rafters, decking, flashing and shingles)?

If the project manager said "sorry we didn't catch that issue" then it could be construed as a liability issue for them and their insurer.

You may want to speak to an attorney if they aren't willing to repair roof and your interior damage at their cost. If they are insured, that may be the route your attorney takes if they refuse liability ( but would imagine his statement to you indicates they know they did something wrong by overlooking this flashing issue)

If they carry a General Liability policy, it may be an avenue for you. But much will depend on policy language and a host of other things.

Speaking to an attorney is probably best.

Wish I had better advice.