Curious as to What Underhill and Triplett Are Saying about Organizational Change

it doesnt directly, you are correct.

What it does do is bring an element of accountability when there is a definite sense of "complacency" setting in by those in charge.

Not unlike Zurich and S&WB or any other municipal or governmental agency that has gotten fat, bloated and content with status quo. ( instead of improvement )

and indirectly, accountability leads to change which can lead to contention.

And yet, the S&WB still sucks and is corrupt. "Asking the hard questions" isn't going to change how the team is run and isn't going to get any further information. These guys get more information from having access to players and staff who become their sources. Nobody is going to get anything out of Loomis or any other member of the organization in a press conference and asking "tough questions" gets zero results. Those questions are met with silence or derision. All they do is satisfy the desire of fans to punish those who they think are responsible for having a sheetty football team.

If fans want to change things in the organization then stop showing up for games and stop buying tickets and/or merchandise. That's really the only way we can influence how the organization acts.