Email for Season ticket holders coming soon (3 Viewers)

RedJem

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Heads up. I was told STH's will be getting an e-mail this week about our tickets this year. I don't know specifics but I'm guessing we are getting an opt out choice with refund/ credit option.
 

SAINTSFAN

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So I just sent an email asking for clarification as there has been much chatter online and in local media in New Orleans about options regarding the upcoming season. This is what I received in response.

I have to say. I think their response is terribly unprofessional and in my 18 years with the organization, I have never seen such disregard and sarcasm in an email.
That is terrible. Is that from your rep? My rep just told me to go to the team's website to see the official announcement from the team. I was not sent the form nor a confirmation that I could ask for a refund.
 

Waymer

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That is terrible. Is that from your rep? My rep just told me to go to the team's website to see the official announcement from the team. I was not sent the form nor a confirmation that I could ask for a refund.
I don't have my rep's personal email anymore, so mine at least was through the generic contact at first. So I don't know if it is the same person responding each time or not...but it was equally as bad. One word, lower case sentences, no punctuation. Look, this is a "first world problem" so to speak, but it speaks volumes nonethless.
 
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So I just sent an email asking for clarification as there has been much chatter online and in local media in New Orleans about options regarding the upcoming season. This is what I received in response.

I have to say. I think their response is terribly unprofessional and in my 18 years with the organization, I have never seen such disregard and sarcasm in an email.
Contact Mike Stanfield . Call the Saints office up and tell them you want to speak to Mike Stanfield . This is the guy you need to speak too.

 

Dome50

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So I just sent an email asking for clarification as there has been much chatter online and in local media in New Orleans about options regarding the upcoming season. This is what I received in response.

I have to say. I think their response is terribly unprofessional and in my 18 years with the organization, I have never seen such disregard and sarcasm in an email.
I got the exact same response to my email. How is it possible that a professional sports team is sending out that garbage? I had to go back and check to see if i emailed the right address because this almost reads like an email scam.
 

Saint Greg

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So I just sent an email asking for clarification as there has been much chatter online and in local media in New Orleans about options regarding the upcoming season. This is what I received in response.

I have to say. I think their response is terribly unprofessional and in my 18 years with the organization, I have never seen such disregard and sarcasm in an email.
I’m getting similar stuff.
 

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Saint Greg

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My situation is I’m just trying to get a refund for my row 8 Tickets that they canceled. But I want to keep my other tickets for this season. It seems like my only option is cancel everything or let them keep the money for the seats they canceled. Which is nonsense. They should’ve refunded those first 8 rows already. But I’ve been waiting all day for clarification. Seems like all or nothing.
 

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Another high up to contact .
 

Saint Greg

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After waiting 9 hours for a response I sent one mentioning mike Stanfield and immediately got a better response. They still don’t get it though. I don’t want a refund for all of my tickets I just want a refund for the ones they canceled.
 

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At least you guys got a response. I just got the form. No "here you go," no nothing. This is terrible service at best.
 

SoggyBottomBoy

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I've been following this thread, but haven't reached out to them, yet. Of course, the organization hasn't made an effort to inform me. Very disappointing to see the unprofessional way they are handling this. Similar to when they were giving an extra two weeks beyond their deadline for ticket payments due to COVID, we season ticket holders had to contact them to request it. This business method of "if they don't ask, don't tell" may be better for their bottom line, but it is damaging their relationship with their loyal season ticket holders.

And judging from those email responses posted, they don't even have a well crafted form letter for the reps to use. I'm going to hold out a little longer to see if they eventually contact everyone with the refund offer for next season.
 

Craigj

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Who wrote these emails? It looks something an 8 year old who speaks English as a 3rd language would write. They should be embarrassed with these responses.
 

Saint Greg

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Who wrote these emails? It looks something an 8 year old who speaks English as a 3rd language would write. They should be embarrassed with these responses.
Whoever it is it seems like the same person with all of the............................................periods.
 

Va Saints Fan

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I emailed them and got a basically “here you go” with the form attached. I told them I wouldn’t mind buying post-season tix if things change drastically with covid (like a vaccine). My rep basically said if you ask for a refund you should be 100% sure you aren’t coming to games. If not 100% sure, he said wait a few weeks until more details are released. I’m thinking they are hoping for more direction from the NFL and NFLPA. I wouldn’t go if they have games with partial fan attendance. I would like the option to go if best case scenario happens. say they delay the season by a couple months and we have a vaccine by winter. I wish they would commit to giving us right of first refusal if things improve drastically with the pandemic. But no such guarantees are being made if you take the refund now.
 

Waymer

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For anyone that requested a refund, have you received it yet?
 

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