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I recall them saying that the Dr that was removed from the flight a while back used a 3rd party. The airline used that as a determining factor when they couldn't get any takers for the free flight vouchers. Not saying it happens a lot, but it seems to be a possibility. I don't have a problem with that, but feel like people should understand that going in so that they aren't outraged later.
I wasn’t aware of that. Good point perhaps I’ve just been lucky?