I think that it's just the Western Digital software. A couple of months ago I couldn't access the MyCloud on anything but a pc or my phone. Tonight, I am able to access the MyCloud on my Nvidia Shields, my phone, my tv (via VLC), and via a browser on my pc. But, I can't use the Western Digital software to access the Western Digital MyCloud.I was going to suggest Plex, I have been a long time user. Your TV is it not Smart App capable, because the Plex app should be available, but you already probably crossed that bridge.