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These stories change everyday but now it sounds like some games could go on with some fans while others will have no fans at all. A refund policy is in place if necessary per the Commish.
Planning normal season, NFL still forms ticket refund policy
While planning to play a full regular-season schedule, the NFL has formulated a ticket refund plan for canceled games or those held without fans. In a memo sent to the 32 teams by Commissioner Roge…
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Goodell wrote that “all clubs will have in place a policy under which, if a game is cancelled, or is played under conditions that prohibit fans from attending, anyone purchasing a ticket directly from the club (i.e., season tickets, group sales and/or partial season plans) will have the option of either receiving a full refund or applying the amount paid toward a future ticket purchase directly from the club.”
As for the secondary market, the league received pledges from Ticketmaster and SeatGeek to make full refunds available for all ticket sales within no more than 30 days of cancellation. StubHub, however, will do so only where required by state law.