Starbucks at it again (1 Viewer)

Optimus Prime

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This has actually happened to me before

Also pre pandemic I'm in a fast food place - place my order and I'm waiting, waiting, waiting

Others (Read: White) placed their orders after me yet get their food before me, and it was like 3 or 4 people

I say something. They say they "forgot" about my order, they make it and I get my food

As I'm sitting down eating (Angrily) the SAME EXACT THING happens to another black guy who comes in

Coincidence????
========================

SAN FRANCISCO (KGO) -- Different treatment because of the color of your skin, that's what a Black San Francisco man said happened to him at a San Jose Starbucks. Now the company is apologizing and retraining staff.

"Come straight up to me points to the door and says I need you outside. And at that moment, man, it's embarrassing. It's irritating. Humiliating. Why me?," said Bryce Ward exclusively to ABC7 News.

Starbucks is now apologizing to Ward after he was told to step outside of the coffee shop on Mckee Road in San Jose while he waited for his order to be made.

He said he remained inside the store after two women left, by his logic the store was no longer at capacity.

Ward provided a receipt to ABC7 News showing he was at the store and made the purchase March 15 at approximately 9:30 a.m.

Ward said a manager told him the store was at capacity per Santa Clara County's COVID restrictions so he had to leave.

He said other customers were allowed into the store and he believes he was targeted because he's Black...............

EXCLUSIVE: Starbucks apologizes to Black San Francisco man over alleged incident of discrimination at San Jose store - ABC7 San Francisco (abc7news.com)


 
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Optimus Prime

Optimus Prime

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I read all of what you copied into the OP but didn't click the article. If the incident just happened on 3/15 and this is their claim, then that is far more incriminating, IMO, than the accusations. It doesn't take much storage to keep surveillance for at least a couple of weeks.

If I understand what happened right he went in Starbucks was told that they are at their covid capacity of X and asked to leave

Fine, that's not a problem.

He leaves and waits outside.

2 people leave the Starbucks. The guy reasonably assumes that X minus 2 = they are less than max capacity and he goes in and is asked to leave again
 
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DaveXA

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I dunno, I've been forgotten about at a busy Starbucks before...it happens. Whether intentional or not, I have no idea. If I'm ordering now, I just order through the app. That hasn't failed me yet.
 

brandon8283

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And, I'm not saying this is what you're saying, way too many people say and think that unless the N word was used then it's not a 'definitive racial case'
In this day and age, the even that doesn’t guarantee that people will accept that it is a definitive racial case.

See Wallen, Morgan.
 

CapitalCitySaint

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I dunno, I've been forgotten about at a busy Starbucks before...it happens. Whether intentional or not, I have no idea. If I'm ordering now, I just order through the app. That hasn't failed me yet.
Yeah... I have been forgotten about at many places before and I am a white woman. Even ordering through an app, they have still forked up.
 
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In this day and age, the even that doesn’t guarantee that people will accept that it is a definitive racial case.

See Wallen, Morgan.
Seems to me that plenty of people, including the news organization that reported it & Starbucks' corporate office accepted it as definitive. If you search "Starbucks" right now there are multiple national stories about it.
 

livefromDC

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I dunno, I've been forgotten about at a busy Starbucks before...it happens. Whether intentional or not, I have no idea. If I'm ordering now, I just order through the app. That hasn't failed me yet.
Yeah... I have been forgotten about at many places before and I am a white woman. Even ordering through an app, they have still forked up.
I think it would be naïve of us to assume that Black people can't tell the difference between being forgotten about (which has happened to everyone) at a busy establishment and feeling discriminated against. I think we also take for granted what must go into the decision to levy such an accusation. On the one hand, you know you'll be met by people ready to happily explain it all away as a misunderstanding if it wasn't overt racism, but on the other hand if you don't say anything the establishment just gets to continue their furtive behavior.
 
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He said he remained inside the store after two women left, by his logic the store was no longer at capacity.
I saw another article that had some additional info that wasn't omitted in the first article:

'Why Me?': Starbucks Apologizes After Black Customer Alleges He Was Asked to Leave While Other Customers Entered and Were Permitted to Stay (atlantablackstar.com)
A Starbucks spokesperson told CBS the manager’s request for Ward to leave the store was not racially motivated, but admitted the employee could have done a better job at explaining the capacity limit.

The spokesperson said an internal investigation showed that other customers had been asked to exit the store, but expressed being unsure about whether the customers actually left when asked. Employees at the San Jose location have been retrained on how to approach issues related to capacity limits differently in the future.

Ward left his phone number with the Starbucks manager after the incident, and the district manager gave him a call that night. “I just don’t want this to happen to someone else because right now I’m hurt,” he told the district manager.
I'm wondering if the women Ward saw left were other customers that were asked to exit the store due to being over capacity.

From the article I linked, that last quote was in the first article, but it didn't say anything about that being said to the district manager who called Ward after Ward made his complaint to the manager and it didn't include the part where he told the district manager that he was hurt. It also stated that Adante Porter is actually Ward's lawyer, not just a Civil Rights Attorney, so I would expect a law suit to be filed soon as well.
 

DaveXA

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I think it would be naïve of us to assume that Black people can't tell the difference between being forgotten about (which has happened to everyone) at a busy establishment and feeling discriminated against. I think we also take for granted what must go into the decision to levy such an accusation. On the one hand, you know you'll be met by people ready to happily explain it all away as a misunderstanding if it wasn't overt racism, but on the other hand if you don't say anything the establishment just gets to continue their furtive behavior.
I'm not saying a customer shouldn't say anything. I don't know enough about the situation to definitively say what happened was racism. If the customer perceived it, then he should complain.

I'm just saying it happens often enough that the reasons it happens may not always be obvious. Maybe it was obvious, and if it was, then by all means. Racism wherever it occurs is unacceptable. The question is was it? If so, what are we gonna do about it?
 
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I think it would be naïve of us to assume that Black people can't tell the difference between being forgotten about (which has happened to everyone) at a busy establishment and feeling discriminated against. I think we also take for granted what must go into the decision to levy such an accusation. On the one hand, you know you'll be met by people ready to happily explain it all away as a misunderstanding if it wasn't overt racism, but on the other hand if you don't say anything the establishment just gets to continue their furtive behavior.
Would you agree that assuming racism when it's not overt is just as unfair?
 

SystemShock

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I'm wondering if the women Ward saw left were other customers that were asked to exit the store due to being over capacity.
I am wondering if that's what they allege to cover their arses.
 

livefromDC

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Would you agree that assuming racism when it's not overt is just as unfair?
By us, viewing the story? The only thing I've seen so far in this thread are people doing the opposite. No one here has said it's probably racism.

For the person making the claim? Please see my first comment.
 

Merl

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I am still trying to figure out why anyone goes to Starbucks to pay 5 times more for an average cup of coffee you can get at a Circle K.

I haven't been in one to buy a cup in at least 10 years. I did go into one here in Monroe 2 weeks ago because they said their internet was out. The on duty manager showed me took me into the the back office where their server was and next to it was the modem and it wasn't powered up. I checked the back to make sure the power cord was seated and then followed it to the outlet and found it unplugged and the only spot it could have been plugged into had a cell phone charger on it. I pulled the charger out, plugged in the modem and it started powering up. After it locked into the cable system I asked the manager to check the internet on the system and she verified it was working. How someone that check that kind of thing before calling for a tech visit I will never understand. That visit that took a total of 15 minutes cost them $100.00 in service charge and about 12 hrs minimum of no primary internet access. They could still run the registers since they had a cellular back up to run them so I don't think they lost customers.
 

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