- Mar 10, 2004
- Reaction score
I need some help with a gift card that was given to me as a graduation present. It was a $200 American Express gift card purchased/activated at a CVS pharmacy. I had the gift card in my possession and at all times and it still remains in my possession. Recently I was planning on using it and double checked the balance, however only $26.90 remained. So I checked with AmEx Gift Card and someone made a purchase on Overstock.com and had a Fitbit sent to an address in NY in mid-July. I checked with Overstock.com and they can't give me much info, nor will they give me money back. AmEx will not dispute any gift card purchases as well. I have made numerous calls to both AmEx and Overstock and even had 3-way call, but nobody will budge. When I asked Overstock.com what was the security number used in the purchase, they told me they do not require it for online purchases. I feel they have to assume some responsibility and so should AmEx since they 4 digit security code was not used in making the purchase. I tried BBB, my police department, and the police department in Saratoga Springs, NY but I haven't had any luck. Overstock is telling me to dispute the purchase of the gift card with CVS because it was (in there words) most likely compromised when I purchased it. I contacted 1800-shop-CVS and they are telling me if $200 was placed on the card then they are not liable either. I really wish I would have used the gift card as soon as I got it, but it expires in 2024 so I wasn't in a rush to use it. Anybody encounter this situation before? Or anybody have any legal advice? I want my money back... $173.10 can get some nice Saints tickets. Please respond if you have any suggestions, thanks!!