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Then that policy cost them a customer.
My mom was one that would eat a fresh steak straight out of a fridge. Whenever we could afford to go out to eat (not often) she would tell the waiter/waitress to have them throw it on the grill for as short a time as they can get away with. She was happy if it came out with slightly browned grill marks. If it didn't then the next time we went to that restaurant she would just order a salad bar if they had good shrimp in it.
It is an attempt to make sure that you get it cooked the way you like it. But I get your side as well. They are also big about waiters sitting down. I like the food there and their wings. I don't go there for a steak though. If I want a nice steak I go to a steak house.