Tech outage brings massive disruption worldwide including major air carriers to full stop (1 Viewer)

[superchuck500]

CNN —
All flights from several major US airlines, including Delta, United and American Airlines, were grounded Friday morning due to a communication issue – part of a massive debacle impacting businesses worldwide.

The ground stop impacted all flights from the airlines, regardless of their destination, the Federal Aviation Administration said. As of mid-Friday morning, more than 600 flights into, out of or within the United States had been canceled, according to FlightAware.com.

“The FAA is closely monitoring a technical issue impacting IT systems at U.S. airlines,” the FAA posted on social media. “Several airlines have requested FAA assistance with ground stops until the issue is resolved.”

The CEO of CrowdStrike, a cybersecurity firm that has Microsoft among its clients, said the IT issue causing a global outage has been identified and a fix has been deployed.

The technical crisis is also affecting international airlines as well as mass transit in New York and Washington, DC; banking in Australia, South Africa, the United Kingdom and elsewhere, Hong Kong Disneyland and the Israeli health service.

American Airlines later said it had resolved the issue affecting its operations.

“Earlier this morning, a technical issue with a vendor impacted multiple carriers, including American. As of 5 a.m. ET, we have been able to safely re-establish our operation. We apologize to our customers for the inconvenience,” the American Airlines said in a statement to CNN.

It’s unclear how long the ground stop for the other airlines will last.

https://www.cnn.com/2024/07/19/business/delta-american-airlines-flights-outage-intl-hnk/index.html

A major cyber outage has grounded flights and disrupted businesses and media organizations throughout the world.

The technology glitch caused chaos on Friday morning with Delta Air Lines, American Airlines and United Airlines issuing statements saying that their flight operations had been impacted. Emergency response systems were down at police agencies and healthcare providers in Phoenix, Arizona, forcing some police and ambulance providers to dispatch cars manually, per The Arizona Republic.

Banks and financial services firms from Australia to India and Germany warned customers of disruptions.

In Britain, booking systems used by doctors were offline, multiple reports from medical officials on X said, while Sky News, one of the country's major news broadcasters was off air, apologizing for being unable to transmit live, and soccer club Manchester United said on X that it had to postpone a scheduled release of tickets.

Global technology outage disrupts major airlines, 911 services and businesses

A global technology outage has disrupted flights on major airlines, to include Delta and American, leaving many grounded until further notice.

www.foxbusiness.com

https://www.cnn.com/business/live-news/global-outage-intl-hnk/index.html

 

[2009ring]

I am one of about 3-4 people in my office of about 100 that actually has access and isn't "down" today. Thankfully since no one else is up I just get to surf the internet instead of twiddling my thumbs.

 

[superchuck500]

I'm flying international tomorrow morning, thank godness I didn't book for today - it sounds like airports around the world are just a mess right now. Hopefully it gets resolved without too much spillover apart from the re-booking.

 

[TheRealJRad]

Please be a little extra nice to your IT team today. It’s not our fault and we’re doing what we can. It’s going to be a crushing day, we’ve already had two people up overnight

 

[superchuck500]

It's being called the "largest IT outage in history" - and has been determined to be a single issue in a software update. Whoops

https://www.cnbc.com/2024/07/19/latest-live-updates-on-a-major-it-outage-spreading-worldwide.html

Financial services and doctors’ offices were disrupted on Friday, while TV broadcasters went offline as businesses worldwide grappled with an ongoing major IT outage. Air travel has been particularly hit, with planes grounded, services delayed and airports issuing advice to passengers.

Earlier on Friday, cybersecurity giant CrowdStrike experienced a major disruption, the company told NBC, following an issue with its latest tech update.

The company’s CEO George Kurtz has since said that the company is “actively working with customers impacted by a defect found in a single content update for Windows hosts,” stressing that Mac and Linux hosts are not affected.

“This is not a security incident or cyberattack. The issue has been identified, isolated and a fix has been deployed,” he said on social media.

 

[efil4stnias]

I'm flying international tomorrow morning, thank godness I didn't book for today - it sounds like airports around the world are just a mess right now. Hopefully it gets resolved without too much spillover apart from the re-booking.

Just saw alert about the CrowdStrike update that was the cause of it- not a cyber attack.

an update.

Atlanta Hartsfield- 166 min delay lol ( assuming you flying out Charlotte- 80 min delay ) And its a "cascading effect" so as more delays/cancellations happen, the worse the delay. But at some point the cancellations will allow airlines to catch up

We were going to Colorado- but at last min moved from this weekend ( fri depart ) to next weekend ( fri depart ) .

A !$@##@ Windows update lol

 

[superchuck500]

 

[bclemms]

I'm flying international tomorrow morning, thank godness I didn't book for today - it sounds like airports around the world are just a mess right now. Hopefully it gets resolved without too much spillover apart from the re-booking.

Exact same thing for me. Fly out at 5am tomorrow morning and wondering how long this will take to wash through the system. It's not like they just shut down flights in a region due to a storm.

 

[Zardnok]

Please be a little extra nice to your IT team today. It’s not our fault and we’re doing what we can. It’s going to be a crushing day, we’ve already had two people up overnight

Yup, us Support types are definitely getting flooded with calls from angry clients while the Security folks are saying, "It's not our fault". I promise Crowdstrike is not "Support" software, it is "Security".

 

[bclemms]

Maybe this will finally pass legislation making it illegal for Microsoft to force an update. I've had window updates get forced while I'm driving next to a tornado knocking out my radar. You can turn them off but it's like cracking state code and the next update it turns them back on all over again.

 

[efil4stnias]

logged into system at work

there is a box bottom right...."Updates are Available"

skip.

lol

 

[superchuck500]

For anyone interested, the Crowdstrike CEO is going to be on CNBC at 9am (20 minutes) EDT.

 

[efil4stnias]

Maybe this will finally pass legislation making it illegal for Microsoft to force an update. I've had window updates get forced while I'm driving next to a tornado knocking out my radar. You can turn them off but it's like cracking state code and the next update it turns them back on all over again.

Not nearly the consequences as you, but there is a running joke in our offices, if you accidentally click " update" prepare to be down for at least 90 min. ( and folks usually click right around opening, 9 am )

Which will throw off your entire day.

And then you HOPE that it doesnt mess with the 12 other pieces of software we use or now you are on phone with IT for them to back out/restore your system to before update. Thats an entire morning.

 

[efil4stnias]

For anyone interested, the Crowdstrike CEO is going to be on CNBC at 9am (20 minutes) EDT.

question 1- "does your company have E & O coverage, and what are your limits?"

 

[superchuck500]

question 1- "does your company have E & O coverage, and what are your limits?"

There were talking about that on BBC.

But also I suspect that Crowdstrike and MS are well insulated from business disruption claims in the T&C on the software. The broader biz disruption market may be the primary coverage.