Woman bumped from flight, misses 10K dream cruise (3 Viewers)

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soggymoss said:
Airline give you an ETA (ESTIMATED time of arrival). It's not a guaranteed arrival, and there is nowhere you will see that they guarantee you will arrive at that time. As I asked earlier, would you take a road trip that is exactly 14 hours long without any traffic etc (perfect circumstances), and leave exactly 14 hours ahead of time, or would you plan ahead and give yourself extra time for unforseen circumstances?

As far as your comment about being compensated, the airlines do compensate people when they have to bump you, or of your flight gets delayed/cancelled.
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they base their own scheduling on their own estimates
so it's pretty clear that the airlines reasonably assume that they're going to land when they say they will
since they are the ones with all of the data supporting their assumptions, why are we the idiots for relying on their say so?
 
guidomerkinsrules said:
they base their own scheduling on their own estimates
so it's pretty clear that the airlines reasonably assume that they're going to land when they say they will
since they are the ones with all of the data supporting their assumptions, why are we the idiots for relying on their say so?
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You answered your question in your post. They reasonably assume that. Anytime an ETA is given, it's based on perfect circumstances. All it takes is one flight delay, or one little thunderstorm, and it throws everything off schedule. That's why it's an estimate, and there are no guarantees.
 
They denied her by saying her ticket was invalid. It wasn't. Their mistake.
 
soggymoss said:
Airline give you an ETA (ESTIMATED time of arrival). It's not a guaranteed arrival, and there is nowhere you will see that they guarantee you will arrive at that time. As I asked earlier, would you take a road trip that is exactly 14 hours long without any traffic etc (perfect circumstances), and leave exactly 14 hours ahead of time, or would you plan ahead and give yourself extra time for unforseen circumstances?

As far as your comment about being compensated, the airlines do compensate people when they have to bump you, or of your flight gets delayed/cancelled.
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When it comes to the road trip I just make sure I bring enough beer, that way all is good.

I like my car and I hate sitting in airports so if the trip is within a day's drive I'll haul *** and avoid the damn plane, because I'll sit during layovers and delays anyway. On the road I get better food & music, less hassles, and increased peace of mind. And I'll get neither sick nor bumped.
 
guidomerkinsrules said:
I am as close to 100% certain that "perfect" isn't anywhere close to the guideline airlines use
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The guideline of airlines is "There are really only 4 of us and we've colluded to fix prices and exterminate services, so we'll do whatever the **** we want whenever the **** we want"
 
saintmdterps said:
When it comes to the road trip I just make sure I bring enough beer, that way all is good.

I like my car and I hate sitting in airports so if the trip is within a day's drive I'll haul *** and avoid the damn plane, because I'll sit during layovers and delays anyway. On the road I get better food & music, less hassles, and increased peace of mind. And I'll get neither sick nor bumped.
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I can't disagree with you there. I would much rather drive than fly.
 
Flights are delayed for numerous valid reasons, inclement weather, mechanic problems, etc. Needing to transport employees is not a valid reason IMO, and telling the lady she didn't have a valid ticket just shows that they really didn't give a ****. There is no real competition, so they can get away with pretty much whatever they want. In my industry, other than meeting safety codes and legal obligations, we have to try to make sure the customer is satisfied, or they'll call another company. The airlines could use a bit of that reality.
 
I fly a lot. I've seen delta increase offers to someone takes the offer and leaves happy many times. Sometimes it was me. My buddy who was traveling with me got off a plane for $ 450in delta bucks , a hotel room and a $75 food tab just last month. Offer that and people will be fighting over which one leaves. . They just need to keep increasing compensation until someone agrees to take it. You don't just remove someone after they have a seat
 
krushing said:
I fly a lot. I've seen delta increase offers to someone takes the offer and leaves happy many times. Sometimes it was me. My buddy who was traveling with me got off a plane for $ 450in delta bucks , a hotel room and a $75 food tab just last month. Offer that and people will be fighting over which one leaves. . They just need to keep increasing compensation until someone agrees to take it. You don't just remove someone after they have a seat
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They do, depending on the flight they are capped at $1,300 they can offer. From what I read, the United flight where all this hoopla started from, they offered up to $850. The flight was a $200 flight from Chicago to Louisville. I would've took the $850 and ran to a rental car place and made the 4 1/2 hour drive.
 
soggymoss said:
They do, depending on the flight they are capped at $1,300 they can offer. From what I read, the United flight where all this hoopla started from, they offered up to $850. The flight was a $200 flight from Chicago to Louisville. I would've took the $850 and ran to a rental car place and made the 4 1/2 hour drive.
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I can't imagine it taking over 1,300 but who/why cap them. Let free market and the risk that they might have to pay big bucks help determine how many seats they want to oversell.
 
billinms said:
Flights are delayed for numerous valid reasons, inclement weather, mechanic problems, etc. Needing to transport employees is not a valid reason IMO, and telling the lady she didn't have a valid ticket just shows that they really didn't give a ****. There is no real competition, so they can get away with pretty much whatever they want. In my industry, other than meeting safety codes and legal obligations, we have to try to make sure the customer is satisfied, or they'll call another company. The airlines could use a bit of that reality.
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In your business, if you absolutely had to inconvenience some customers to keep it running, would you rather inconvenience 5 customers or 500? That's the dilemma they have to face. Also read my post on the second page, the chance of them having to ask you to give up your seat, or forcibly bump you off a flight, is miniscule.
 

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